How do I address a manager who is actually a bully, but is also very successful and respected by the administration?
How can I get the harassment of the female employees by some of the male employees to stop consistently?
My supervisor is frequently disrespectful to his subordinates making them feel intimidated – and claims he is not even aware of it. What can be done?
One of my employees becomes frustrated when a customer is not clear on what they want which quickly turns into rudeness. Are their ways to modify this behavior before it reaches that state?
Some of our employees can become very discourteous and demonstrate a coarseness to their coworkers when things are not going right. At times this leads to more physical, inappropriate behavior and we want this incivility to stop.
When an employee is terminated who has access to confidential information. How can we be sure we can stop a retaliatory insider threat situation?
These are but a few of the difficulties we address on a regular basis. If left alone, research confirms they become worse, and can even lead to more volatile events.
TWG designs and implements the necessary procedures providing management, human resources and others the skills to identify, curb and deal with discontented/dissatisfied individuals before the crisis escalates.
TWG reinforces the mindful tools necessary to understand the means by which control is regained, and the implementation of how consistent, positive behaviors is assured at all levels.